Lost Task

I'm in a huge pickle. I billed a client for some work we did (using an outside invoicing program). The client replied contesting that we never did the work in question. I went back to look for more details to provide to them, and the task where the work was logged is gone. Completely gone. I am so very very confused. I have searched for it in every conceivable way. The only thing I don't know about it is the Task #. I remember the date the project owner closed it, the comments made in the description, EVERYTHING that should allow me to find it by searching. Nothing.

So what's left? We have to give every single one of our employees admin access to do what they need to do - which is the absolutely worst thing about Intervals, as far as I'm concerned - and I'm a little worried that someone might have deleted this task for some unknown reason. I'd really hate to accuse my employees of something like this without any basis, though, so I'm hoping someone has another suggestion (other than that I'm crazy).

Intervals hasn't been having any problems with losing data lately, have you?

I don't suppose there's any sort of Activity Log I could check somewhere? Knowing as much as I do about this task, I feel sure I could find it that way.

Any suggestions?

Thank you John. I did think of an inactivated task, but the only inactive project for that client is quite old and (just because I'm getting desperate, I checked anyway) does not contain the task in question. I'll send a bug report, and I appreciate the help.

Laura, we did receive your email and responded the next day. I'll resend the email to you. Meanwhile, it is better to contact us at support at myintervals.com for questions of this specificity. We'll be able to respond much faster. Please email us if you do not receive the email in the next few minutes.