| September 4th, 2019
Let’s be honest. Tracking time and invoicing clients are the two of the most loathed job responsibilities in the professional world. On the flip side, these practices are required at any agency that wants to effectively manage and get paid for their time. Whether billing hourly or billing a fixed fee, using the right time […]
| August 6th, 2015
Clients are the backbone of any creative or web design agency. A client is more than just a source of revenue — they provide referrals and ties to the business community. Treat one client well, and more will follow. Let ego or indifference get in the way, and you may lose more than just the one client. […]
| November 19th, 2014
The secret to running a successful agency isn’t your great portfolio, newly redesigned web site, or the designer furniture in your office. It’s the relationships you forge with your clients. A bad relationship with a big name client will get you nowhere. But, a good relationship with a smaller client will result in more profitable, sustainable and quality work. A […]
| September 17th, 2014
It doesn’t take much to start an agency. Find a partner, rent or sublet some office space, and start signing on clients. Am I oversimplifying the process? Yes. Because, starting an agency isn’t all that difficult compared to growing it into a successful and profitable business. Creating and growing any kind of business is hard. […]
| September 5th, 2013
This video introduces managing client projects within Intervals. See which clients are generating the most or least work with a variety of reports on client activity. Clients Overview Running time: 3:47
| February 28th, 2013
The Intervals team is headquartered in Santa Barbara, California, a small city with an unusually large tech presence. It’s hard to walk a few blocks without running into someone we’ve worked with in the past, be it a tech partner, mentor, or a web site design and development client. I recently bumped into a past […]
| January 23rd, 2013
Every creative agency should be committed to their clients. Committed to providing their clients with the best creative work they can produce. Committed to creatively solving business problems in a visual manner. Committed to giving the client the best expertise and value for their money. But, sometimes clients are neglected, their projects pushed to the […]
| October 25th, 2011
The team here at Pelago has been designing and developing web sites and web-based project management systems together for eleven years now — and individually since long before that. In this time, we’ve worked with a broad spectrum of clients. While we’ve been fortunate to work with a long list of stellar clients, we have had […]
John is a co-founder, web designer and developer at Pelago.
His blog posts are inspired by everyday encounters with designers, developers, creatives and small businesses in general.
John is an avid reader and road cyclist.
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Jennifer is the Director of Quality and Efficiency at Pelago.
Her blog posts are based largely on her experience working with teams to improve harmony and productivity.
Jennifer is a cat person.
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Michael is a co-founder and product architect at Pelago.
His contributions stem from experiences managing the development process behind web sites and web-based applications such as Intervals.
Michael drives a 1990 Volkswagen Carat with a rebuilt 2.4 liter engine from GoWesty.
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